I have written previously about the steps of the Connecting
Dialogue, a strategy of communicating with others that has a great
chance of getting your needs met. It's also great for resolving
conflict. For an outline of the whole 4 step process go to "The Connecting Dialogue"
Below you'll find a video clip from an accomplished NVC trainer who
explaines in more detail the importance of the steps. Here is the first
step: Expressing Your Needs: