Those who have done a communication skills course or downloaded my "Improve your Communication" home study course will know about the importance of active listening.
When I teach active listening in my courses, people feel really awkward to apply the skills. Indeed, it takes a real paradigm shift to move from the "normal" stance in communication, that is usually all about "ME", to the stance of compassionate communication, that is all about "US".
You might wonder about the expression "giraffe talk" versus "jakal talk" – the giraffe in Non Violent Communication stands for coming from a heart space, the jakal talk stands for coming from a critical position.
The video clip posted here will give you examples of how to apply active listening skills and combine them with principles of compassionate communication. I've called these principles "The Connecting Dialogue" in a previous post.